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On the sign-in screen, tap Forgot password and enter the email tied to your account. You'll receive a one-time code by email. Enter it in the app to set a new password. If the email doesn't arrive within a few minutes, check spam or contact us at [email protected].

Text translation and unlimited messaging are free on the Echo plan. Voice cloning and video dubbing use credits, refreshed monthly on paid plans (Voice, Mind, Soul). You can see your balance and usage inside the app under Settings → Credits.

Subscriptions purchased in the iOS app are managed in Settings → Apple ID → Subscriptions on your iPhone. Subscriptions purchased on Android are managed in Google Play → Profile → Payments & subscriptions → Subscriptions. You'll keep access until the end of the current billing period.

Open the app, go to Settings → Account → Manage account, then tap Permanently delete. Confirm with the one-time code sent to your registered phone number, and your account and personal data are removed. If your account has no phone number because you signed in with Apple or Google, you will be asked to sign in with that provider again instead. We keep your phone number so it cannot claim free signup credits again. You can also request deletion at speakshift.ai/delete-account.

If a voice or video message can't be generated, the app marks it as failed and refunds the credits automatically. You'll see the refund in your credit balance within a minute. If the credits don't return, send us the message timestamp and we'll reconcile it.

Inside the app, long-press the message or open the user's profile and tap Report. For urgent safety concerns or child-safety issues, email [email protected] or see our Child Safety policy. We act on every report within 24 hours.